Last updated: January 1, 2024
This Refund Policy outlines the circumstances under which refunds may be issued for transactions processed through our platform.
Refunds may be issued in the following circumstances: unauthorized transactions reported within 60 days; duplicate charges; failed transactions where funds were debited but not delivered; service failures directly attributable to our platform.
The following are generally non-refundable: completed and verified transfers that were authorized by the account holder; card issuance fees once a card has been activated; service fees for completed services.
To request a refund, contact our support team with your transaction reference number and reason for the refund request. We will review your request within 3-5 business days. Approved refunds will be credited to your account within 5-10 business days.
If you believe a transaction was unauthorized or incorrect, please contact support immediately. We will investigate all disputes in accordance with applicable banking regulations.